TERMS AND CONDITIONS
Minimums: We require a minimum order of 25 prints per design/per location. Printing with discharge ink is limited to 3 ink colors per design and may not be suitable for all designs.
Turn Around Time: The turnaround time on your order begins when we have your 1/2 deposit down, all the information about your order, including approved artwork & mocks, placement, garment style, and color, and you have read and acknowledged these Terms & Conditions, and approved the digital mock-ups. Orders are usually completed within 12-15 business days, but this can vary depending on our overall production volume. If you need your order by a different date, let us know and we may be able to accommodate. Please keep in mind large and complex orders require more time. We recommend planning for 15-18 business days for oversized prints up to 18”x24”.
Rush Turnaround & Fees: We may be able to accommodate a rush order depending on our current production volume, inventory and shipping times from our wholesale distributors. Rush fees are based on the size of the order and the requested completion date. Please let us know if you require a rush turnaround.
The Process: We send an estimate with all print job details for your approval. If the details are correct, production can begin as soon as we receive a) a 50% deposit, b) approval on your digital mock-ups, and c) final details on all garment styles, colors, sizes and quantities. Please note the 12-15 business day turn-around begins the day we have received all of the above information. In an effort to complete your order as quickly as we can, if you have provided garment color and sizing info we will order your blank garments as soon as we receive a deposit from you. If you prefer to see mock-ups before we order your blank garments please let us know prior to placing your deposit. Once garments are ordered, changes to style or color require an additional re-stock & return shipping fee. Upon receipt of your deposit, you will receive a ½ paid invoice for your reference. We will email you with updates and the remaining ½ balance will be due when the order is complete. Once the balance payment is received, a final paid invoice will be sent.
Non-Local Orders & Shipping: If you will need your order shipped, please note that shipping costs will be added to your invoice. Shipping time is not included in our standard turnaround time and should be accounted for when planning against a deadline. Tracking information will be provided when available. We are not liable for delays or misdelivery of shipments; insurance may be available for purchase upon request and depending on the carrier.
Payment: We require a 50% deposit of the total project cost, and the remainder of payment upon pick-up or prior to shipping (customer is charged shipping). The final payment is due at the time your job is completed. We accept cash, check (made out to CREAM Design and Print), Paypal (CREAM Design and Print account is under CREAMdesignandprint), and Venmo (Username: CREAMtucson). We also accept Credit/Debit Cards. Any payment past due will incur a fee of $15/business day.
Resale License: If you will be purchasing and re-selling garments within the state of Arizona and will be charging sales tax, please fill out a form 5000A and e-mail it to us to waive the sales tax on your order. CLICK HERE FOR RESALE LICENSE FORM
Returned Checks: There will be a $30.00 returned check fee. Please make checks out to ‘CREAM Design and Print’.
Cancellation Policy: As soon as we receive your deposit we will begin working on your unique order. First steps may include creating digital mock-ups, ordering blank garments, and setting up screens to print your design. Because the work is specific to your order, please be advised that no refunds can be given once work has begun. By paying your deposit, you, the client, acknowledge that you agree to pay 100% of the predetermined project cost.
Guidelines for Art: Art must be submitted in vector format like .AI or .SVG any other artwork must be a high resolution .PSD, .JPG, or PDF with at least a 300 DPI. Our costs include up to 30 minutes of design time spent to modify and do color extractions from your art files. However if your files are not formatted suitably or if they need additional modification, additional artwork fees will incur at a rate of $60.00 per hour. We do our best to check for any errors, but once approved by you & your team, we are not liable for any misspellings, errors, or issues from the artwork you sent us. Designs must be licensed for use by the client and must not violate any trademark or copyright laws. If we reasonably believe that your art infringes upon any trademark or copyright, we reserve the right to refuse printing.
Approval of Art: You will receive a digital mock-up of the print and it must be approved by you before work can begin. All interested parties/stakeholders should be sure to confirm the approval of the digital mock-up. Once the approval has occurred no changes can be made without an additional fee of $50.00. Additional mock-ups may be subject to design fees.
Printing: All our printing is done by hand. Keep in mind that subtle variations of ink color and print placement (up to 1 inch) are part of the printing process and are not cause for a reprint or refund.
Ink Color Matching: We use a library of standard ink colors and will select the best match for your artwork colors unless you notify us when placing your order, that you require a custom color match. For custom colors, a reference must be provided, such as a Pantone number, a Hex code, or a physical sample of the color you wish to match. We use a Pantone color mixing system with our inks. For the best color accuracy, plastisol ink is recommended, with the addition of a white under-base if printing on dark-colored garments. When using discharge inks, color matching is more difficult and we do not recommend this ink type if you desire an exact color match.
Please refer to the Pantone color in your mock-up as a reference for the color in your print; do not rely on the display color on your computer screen as we can not guarantee the accuracy of the digital color display. Every computer screen and phone screen varies in color settings and may not have an accurate representation between devices. We strive to match colors as best as possible, but due to factors like ink type, garment material, garment color, etc. there is always the potential for variability in the final product.
Discharge Ink: Prior to laundering, it is completely normal to feel a slight “hand” with discharge ink on the shirt. After washing, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent. Please keep in mind that the color tone and brightness of the printing varies with material type. If an accurate color match is important to you, we recommend using plastisol inks The print color vibrancy may lessen after laundering. Discharge printing works best on 100% cotton garments. Please note we can only print up to 3-colors per design with discharge process.
Heat Transfer Process: When printing on certain types of synthetic materials or in difficult-to-reach locations (such as hoods, pockets, etc.), a heat-transfer process may be the most suitable application. Heat-transferred prints are more delicate than standard screen-prints and are recommended to launder on a gentle cycle, inside-out. Fine detail can be difficult to capture accurately with transfer prints.
Garments We Print On: We are not liable for any defects in garments from our manufacturer such as loose stitching, inconsistencies in color, sizing, etc. If you choose a garment style outside of our standard options, please ensure that you have checked the colors, materials, and any other relevant details, as garment orders cannot be modified after production begins. We inspect the garments coming in but cannot be held accountable for the manufacturer's quality on each shirt. We recommend ordering extras of each size if it is important to you to have an exact garment number.
Sample Blank Garments: Before placing an order, you may request blank samples for review. The cost of any samples will be included in the invoice to be paid by the client. Sample items can be added back in to the order to receive printing, if desired.
Customer-Supplied Garments: Due to the wide range of variables which can affect print quality, we are not able to accept customer-supplied garments for printing. We feel that the quality of prints is consistently higher when we are able to control and anticipate the garment size(s), style(s), material(s), cleanliness and other unforeseen variables. Our relationship with our garment distributors also allows us to mitigate any issues that may arise due to production challenges, manufacturer defects, or other circumstances, by reordering as needed to fulfill order quantities.
Multiple Style Garments: We can include multiple colors and styles in one print order, such as 50 white shirts, 50 gray shirts, or an order of 50 unisex shirts and 50 women’s cut. However, there will be an additional charge of $12.00 per color or style beyond three (3) variants. We will send digital mock-ups of your project to confirm size and placement of the print design. All styles and colors of garments may not be represented in digital mock-ups unless specially requested. Additional mocks may be subject to design fees.
Under-Runs: We strive to have 100% of your order perfect, however because we print by hand, it is possible to have an under-run up to 5% per print location on your order. We will credit your invoice for any misprinted items up to 5%. If the under-run exceeds 5% for any print location, we will contact you directly with options for mitigating. Orders within a 5% under-run will be considered acceptable for delivery. For this reason we highly recommend you order extra garments if you need a specific garment count for each size.
Quality Control: We work hard to check every garment we print, but once in a while an error can occur. Once you have picked up your order you have 48 hours to contact us about any issue. However, if you have not picked up your order more than 5 days after we send a status update indicating it is completed, we cannot reprint without a fee. If we are at fault for any misprints beyond the accepted 5% under-run we will accept responsibility and reprint the defective garments. Beyond that time we are not liable for any print errors. Please check your order when you receive it.
Social Sharing: We love to show off your designs and our printing. We do this by taking photos and posting them online via social platforms, such as, Instagram, Facebook, etc. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your order socially (or if you have a specific date you want them to go out on). If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Holidays: CREAM will observe the following holidays. These days will not count as production days towards turnaround times.
March 21: Lizard Gazing Day
May 2: International Workers’ Day (Observed)
May 30: Memorial Day
July 4: Independence Day
Mid-July *exact dates TBA: Summer Holiday
September 5: Labor Day
November 24-25: Thanksgiving Holiday
December 23-Jan 2: Winter Holiday