CREAM Print Shop
CREAM works with small business owners, musicians, artists, and individuals to bring their creative design vision into reality. We have 10 years of experience in the printing and apparel design industry and deliver results on point and on time. We work with our customers throughout the process from initial estimate to finished product. CREAM is proud to continue the tradition of screen printing by hand, combining the craft with our graphic style. We are located in sun-baked downtown Tucson, Arizona.
What our clients say
There are 5 variables that will effect the price of printing.
- Total quantity and sizes
- Style and color of garment or item
- Number of print locations
- Type of inks used
- Number of colors in the design(s)
What To Print On
We use a variety of wholesalers and manufacturers for shirts, tote bags, can coozies, hats, and much more.
These are our most commonly ordered shirt styles for screen printing but feel free to contact us about the hundreds of other options we have.
Economical: Gildan® Ultra Cotton®
Standard: Alstyle® Adult Tee
Premium: BELLA + CANVAS®
Made in USA: American Apparel Short-Sleeve
Made in USA/Union Made: BAYSIDE Basic Tee®
We have a variety of print methods and ink options.
- Standard – MAX print size 14" w X 14" h
- Oversized – MAX print size 16" w X 18" h
- Plastisol Ink Printing
- Water Based Ink Printing
- Discharge Ink Printing
- Metallic and other specialty Inks
TERMS AND CONDITIONS
Minimums: We require a minimum of 20 shirts per design and garment style. There is a 12 piece minimum for hats.
Turn Around Time: The turn around time on your order begins when we have your 1/2 deposit down, all the information about your order: correct artwork, placement, garment style, and color, and you have signed our contract and approved the digital mock-ups. Orders are usually completed within 10 business days. If you need your order by a different date, let us know and we might be able to accommodate. Please keep in mind large and complex orders require more time.
Our rush fees are: In order to have your order RUSHED, you must pay the following % added to your total. Choose how many business days (M-F) you need your order by. 9 days: 10%, 8 days: 20%, 7 days: 30%, 6 days: 40%, 5 days: 50%, 4 days: 60%, 3 days: 70%
The Process: We send an estimate with the order breakdown and digital mock-up, upon customer approval and signing of our CREAM Contract you will be sent an invoice for your 1/2 down payment. Once we have received payment the 10 business day turnaround will begin. We will e-mail you with updates on the completion date and will send your final 2/2 remaining balance invoice for payment upon order pick-up.
Payment: We require a down payment of 50% of the total and the remainder of payment upon pick up or prior to shipping (customer is charged shipping). We accept cash, check (made out to CREAM Design and Print), and Venmo (CREAM Design and Print account is under firstname.lastname@example.org). We also accept Credit Cards but must add a 3% processing fee to your order. Any payment due beyond the pick-up date incurs the following fee of $5/business day.
Resale License: If you will be purchasing and re-selling garments within the state of Arizona and will be charging sales tax, please fill out a form 5000A and e-mail it to us to waive the sales tax fee.
Returned Checks: There will be a $30.00 returned check fee. Please make checks out to ‘CREAM Design and Print’.
Guidelines for Art: Art must be submitted in vector format like .AI or .SVG any other artwork must be a high resolution .PSD, .JPG, or PDF with at least a 200 DPI. We do our best to check for any errors, but once approved by you, we are not liable for any misspellings, errors, or issues from the artwork you sent us.
Approval of Art: We send a digital mock-up of the design and it must be approved by the customer before work can begin. Once the approval has occurred no changes can be made without an additional fee of $50.00.
Printing: All our printing is done by hand. Keep in mind that subtle variations of ink color and ink placement (up to 1 inch) are part of the printing process and are not cause for a re-print.
Garments We Print On: We are not liable for any defects in garments from our manufacturer such as loose stitching, inconsistencies in color, etc. We inspect the garments coming in but cannot be held accountable for the manufacturer's quality on each shirt. We recommend ordering extras of each size if it is important to you to have an exact garment number.
Under-Runs: We strive to have 100% of your order perfect, however because we print by hand, it is possible to have an under-run up to 5% on your order. (Meaning if you order 100 shirts there might be up to 5 shirts that are not up to our standards, you will receive 95, but will still be charged for all 100 shirts we ordered and printed). All orders within the under-run of the ordered quantity will be considered acceptable for delivery. For this reason we highly recommend you order extra garments if you need a specific garment count for each size.
Quality Control: We work hard to check every garment we print, but once in awhile an error can occur. Once you have picked up your order you have 48 hours to contact us about any issue. If we are at fault for any misprints beyond the accepted 3% under-run we will accept responsibility and re-print the defective garments. Beyond that time we are not liable for any print errors. Please check your order when you receive it.
Social Sharing: We love to show off your designs and our printing. We do this by taking photos and posting them online via social platforms, such as, Instagram, Facebook, and Google+. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your order socially (or if you have a specific date you want them to go out on). If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Discharge Ink: Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
Holidays: CREAM will observe the following holidays. These days will not count as production days towards turnaround times.
- July 4: Independence Day
- September 5: Labor Day
- November 24: Thanksgiving Day
- December 24: Christmas Eve
- December 25: Christmas Day
- December 26: Christmas Day Observed
- January 1: New Year’s Day
- January 2: New Year’s Day Observed